Privacy Policy

A legal disclaimer

1. Introduction

Lowen • clay is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you interact with Lowen • clay, we may collect the following information:

Personal information

Name
Email address
Shipping and billing address
Phone number (if provided)

Order information

Items purchased
Payment details (processed securely through third-party providers)

Technical information

IP address
Browser type
Website usage data through cookies or analytics tools

3. How We Use Your Information

We collect your information in order to:

Process and deliver your orders
Communicate with you about your purchase
Respond to customer service enquiries
Improve our website and services
Comply with legal obligations

We will never sell or rent your personal information to third parties.

4. Payment Security

Payments are processed through secure third-party providers (such as PayPal, Stripe, or other payment platforms). Lowen • clay does not store full credit card details.

5. Data Storage

Your personal data will only be kept for as long as necessary to:

fulfil orders
meet legal accounting requirements
resolve disputes

6. Your Rights (GDPR)

Under UK data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing communications

To make a request, please contact us via email.

7. Cookies

Our website may use cookies to improve user experience and track website performance. You can disable cookies through your browser settings if preferred.

8. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

Lowen • clay
Email: lowen.clay@gmail.com