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Terms & Conditions

Legal Information for Lowen • clay

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1. Introduction

Welcome to Lowen • clay. These Terms and Conditions outline the rules and regulations for the use of the Lowen • clay website and the purchase of our handmade products.

By accessing this website and/or placing an order, you accept these Terms and Conditions in full. If you do not agree with any part of these terms, please do not use our website or services.

Lowen • clay reserves the right to update or modify these Terms and Conditions at any time without prior notice.

2. About Lowen • clay

Lowen • clay is a small handmade ceramics business offering handcrafted clay products through its website and online platforms.

Due to the handmade nature of our items, each piece is unique and may vary slightly in colour, size, or finish.

3. Eligibility to Purchase

By placing an order with Lowen • clay you confirm that:

  • You are at least 18 years old, or have permission from a parent or guardian.

  • The payment information provided is valid and accurate.

  • You agree to comply with these Terms and Conditions.

4. Product Information

We aim to ensure that all product descriptions, images, and prices are accurate.

However:

  • Colours may vary slightly due to screen settings.

  • As all items are handmade, minor variations are expected and are part of the character of the product.

  • Measurements are approximate.

Lowen • clay reserves the right to change product descriptions or discontinue items at any time.

5. Pricing and Payment

All prices are listed in GBP (£) unless otherwise stated.

Payment must be made in full at the time of purchase through the approved payment methods available on the website.

Lowen • clay reserves the right to change prices at any time without notice.

6. Order Processing

Once an order is placed, you will receive an order confirmation email.

Orders will be processed within the stated processing time. For handmade items, this may vary depending on production schedules.

Lowen • clay reserves the right to cancel or refuse any order if necessary (for example, due to stock issues, pricing errors, or suspected fraud).

If this occurs, a full refund will be issued.

7. Shipping and Delivery

Shipping times may vary depending on location and courier services.

Lowen • clay is not responsible for delays caused by:

  • postal services

  • customs processing

  • unforeseen delivery disruptions

Customers are responsible for providing accurate shipping information.

If a parcel is returned due to incorrect address details, additional postage costs may apply.

8. Returns and Refunds

Due to the handmade nature of our products, returns are only accepted under certain circumstances.

You may request a return if:

  • the item arrives damaged, or

  • the item is significantly different from the description.

Return requests must be made within 14 days of delivery.

Items must be returned unused and in their original packaging where possible.

Customers are responsible for return shipping costs unless the item is faulty or damaged.

Refunds will be processed once the returned item has been received and inspected.

9. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

  • photos of the damage

  • photos of the packaging

  • your order number

This helps us resolve the issue quickly and improve our packaging where necessary.

10. Intellectual Property

All content on the Lowen • clay website, including:

  • images

  • designs

  • product names

  • logos

  • text

is the intellectual property of Lowen • clay unless otherwise stated.

Content may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

Lowen • clay will not be liable for any indirect or consequential loss resulting from the use of our products or website.

Our liability is limited to the purchase price of the item ordered.

12. Privacy

Any personal information provided to Lowen • clay will be handled in accordance with our Privacy Policy and applicable UK data protection laws.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes relating to these terms will be subject to the jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact:

Lowen • clay
Email: lowen.clay@gmail.com
Location: United Kingdom

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