Shipping Policy

A legal disclaimer

All items are handmade and carefully packaged.

Orders are typically processed within 3–7 business days unless otherwise stated.

For made-to-order pieces, processing times may be longer and will be noted in the product description.

Lowen • clay currently ships only within:

Shipping options and costs will be displayed at checkout.

Estimated delivery times:

UK:
3–5 working days after dispatch

Please note these times are estimates and may be affected by postal delays.

Once an order has been dispatched, Lowen • clay is not responsible for delays caused by:

Customers must ensure shipping details are correct at checkout.

If your order has not arrived within the expected delivery window, please contact us and we will do our best to assist in resolving the issue.